shipping & Returns

You may return most new, unopened items within 30 days of delivery for a full refund. All returns need to have a Return Merchandise Authorization (RMA) number issued by us. We will NOT accept any returns without an RMA. The condition of item(s) returned must be New in actual manufacturing box, unused, unmodified, and in same condition as received. Installed or used products are NOT eligible for return. Photos of products may be required for claims regarding damages or wrong item(s) received. Certain manufacturers require claims for warranty/missing item(s) made directly with them. Return shipping is paid for by the buyer unless we approved to cover shipping. Exchanges may require additional shipping fee to ship out exchanged item(s). A 20% re-stocking fee may be applied to all returns and will be deducted from the total refund. Shipping fee is not refundable, unless wrong item(s) is received or shipped out. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.